Shipping Policy

Last Updated: June 2026

Thank you for shopping with NovaCreazions! Each item is handcrafted and made with care. Please review our shipping policy before placing your order.

Processing Time

Because most of our products are custom-made, processing times vary depending on the item ordered and design complexity.

Standard Processing Times

Custom Tumblers: 2–4 weeks
Resin Keepsakes: 2–6 weeks
Custom Shoes & Crocs: 4–6 weeks
Custom Apparel & Accessories: 2–4 weeks
Digital Products: Delivered electronically upon completion

Please note that processing time does not include shipping time.

Custom Order Approval

For personalized items, customers may be contacted to confirm design details before production begins. Delays in responding to design questions, proof approvals, or requests for additional information may extend production times.

Shipping Methods

Orders are shipped via USPS, UPS, or another reliable carrier based on the size and destination of the package.

Shipping rates are calculated at checkout based on:

Package weight
Package dimensions
Delivery location
Selected shipping method

Shipping Timeframes

After your order has been completed and shipped, estimated delivery times are:

Standard Shipping: 3–7 business days
Priority Shipping: 1–3 business days (if available)

Delivery times are estimates and are not guaranteed.

Tracking Information

Once your order ships, you will receive a shipping confirmation email containing tracking information.

Please allow up to 24–48 hours for tracking information to update after receiving your shipping notification.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

NovaCreazions is not responsible for lost or delayed packages.
Additional shipping fees may apply if a package is returned and needs to be reshipped.
Address changes cannot be guaranteed once an order has entered production or has shipped.

Lost, Stolen, or Delayed Packages

Once a package has been transferred to the shipping carrier, NovaCreazions is not responsible for:

Lost packages
Stolen packages
Carrier delays
Weather-related delays
Incorrect delivery by the carrier

If your package is lost or delayed, please contact the shipping carrier directly using your tracking number.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and provide:

Your order number
Photos of the damaged item
Photos of the packaging

We will review the claim and work toward a reasonable resolution.

Local Pickup (If Offered)

If local pickup is available, customers will be contacted with pickup instructions once their order is completed.

Holiday & Peak Season Orders

During holidays, sales events, and peak seasons, processing and shipping times may be longer than normal. We recommend placing orders early for special occasions and gifts.